Cancellation Policy

Sage + Serpent, much like many salons, has a strict cancellation policy to protect both our hairdressers and our guests. To that end: If you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice.

Any appointments canceled with less than a 24-hour notice are subject to a cancellation fee of 50% of all scheduled service(s).

At any given moment, several guests wait on a cancellation list for an appointment to open up. Nights and weekends tend to book out up to a month in advance. Given this demand, we must enforce our policy to protect those who are eagerly waiting for their appointments.

Any appointments that are no-shows (no call) will be subject to a 50% payment of all the scheduled service(s). In addition, a non-refundable deposit of $50 will be required to book any future services. This deposit is credited to the final service ticket upon checkout when/if the service is completed.

Late arrival beyond 15 minutes may result in a change of service(s), extended wait times, or rescheduling the appointment for another day.   

At Sage + Serpent, your satisfaction and salon experience are important to us. Your stylist will always discuss the cost of your service before he/she begins the service. Payment is to be paid in full at the time of service.

Payment: Sage + Serpent gladly accepts cash and credit. Please note: We do not take personal checks.

Gratuity: We accept cash and credit card tips. You may also tip via outside apps if you and your stylist prefer: Venmo, Square, Cash App, etc.

Extensions: Hair must be purchased before an appointment can be made. This cost is non-refundable.

NEW COLOR CLIENTS + COLOR DEPOSITS

Color Consultations are required for all new color clients before booking. You can schedule an in-person consultation with your stylist or submit a Color Consultation Form via our website. At the consultation, you will discuss your vision for your hair, your hair history, and your budget + pricing. A $50 deposit is required at the time of booking. This deposit is non-refundable and will be applied to the final cost of your service.

Please note: some stylists require a deposit for all color services, regardless of client status.

We appreciate your loyalty and business and are committed to making your experience a beautiful one!

RETURNS & EXCHANGES

We do not issue refunds for services performed. Management will exhaust all available resources to correct an issue, including but not limited to service discount, same stylist correction, owner correction, product compensation, or salon credit.

PRODUCT RETURN POLICY

We stand behind the products we choose to carry, and we believe that clients should be satisfied with their performance. We encourage sampling of our recommendations before purchase if someone is unsure. If a client is dissatisfied with the product, we will happily exchange it for another product or salon credit.

In the case of an allergic reaction, bad product performance, or manufacturer default, we will gladly refund the product’s full price as long as it is returned within 15 days of purchase.

CUSTOMER SATISFACTION

We train our team extensively, hire only those on board with achieving our vision, follow up with clients, seek feedback, and address any questions or concerns they may have. At Sage + Serpent, we believe complete transparency is essential to providing stellar customer service.

GROUNDS FOR CLIENT TERMINATION

Any client engaging in threatening behavior towards a team member or another guest, including, but not limited to; hate speech, yelling, using abusive or profane language, or speaking in a demeaning or disrespectful tone towards anyone on the premise, will warrant said client being asked to leave immediately. Verbal or physical assault directed to any person(s) on the premises will warrant police involvement. Slanderous or libelous activities regarding the salon or its staff and clientele will not be tolerated.