FAQS

FAQS

Cancellation Policy

Sage + Serpent, much like many salons, has a strict cancellation policy to protect both our hairdressers and our guests. To that end: If you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice.

Any appointments canceled with less than a 24-hour notice are subject to a cancellation fee of 50% of all scheduled service(s).

At any given moment, several guests wait on a cancellation list for an appointment to open up. Nights and weekends tend to book out up to a month in advance. Given this demand, we must enforce our policy to protect those who are eagerly waiting for their appointments.

LATE ARRIVALS

Late arrival beyond 15 minutes can result in a change of service(s), extended wait times, or rescheduling the appointment for another day.   

NO SHOWS

Any appointments that are no-shows (no call) will be subject to a 50% payment of all the scheduled service(s). In addition, a non-refundable deposit of $50 will be required to book any future services. This deposit is credited to the final service ticket upon checkout when/if the service is completed.

SICKNESS/EMERGENCIES

We understand that accidents happen; people get sick, and emergencies occur. Please let us know as soon as is reasonable, and we will do our best to accommodate these rare occasions.

REGARDING COVID-19

If you are ill with flu-like symptoms, please stay at home and contact us to reschedule your appointment. 

If you or someone you are in close contact with have recently traveled to a country with outbreaks of COVID-19 or if you have been exposed to someone who was diagnosed with COVID-19 or quarantined as a precaution, wait 14 days before making an appointment to make sure you are free of COVID-19 symptoms. Contact us, and we will reschedule your appointment with no cancellation or rescheduling fees.

Payment Policy

At Sage + Serpent, your satisfaction and salon experience are important to us. Your stylist will always discuss the cost of your service before he/she begins the service. Payment is to be paid in full at the time of service.

Payment: Sage + Serpent gladly accepts cash and credit. Please note: We do not take personal checks.

Gratuity: We accept cash and credit card tips. You may also tip via outside apps if you and your stylist prefer: Venmo, Square, Cash App, etc.

Extensions: Hair must be purchased before an appointment can be made. This cost is non-refundable.

NEW COLOR CLIENTS + COLOR DEPOSITS

Color Consultations are required for all new color clients before booking. You can schedule an in-person consultation with your stylist or submit a Color Consultation Form via our website. At the consultation, you will discuss your vision for your hair, your hair history, and your budget + pricing. A $50 deposit is required at the time of booking. This deposit is non-refundable and will be applied to the final cost of your service.

Please note: some stylists require a deposit for all color services, regardless of client status.

We appreciate your loyalty and business and are committed to making your experience a beautiful one!

NEW COLOR CLIENTS + COLOR DEPOSITS

Color Consultations are required for all new color clients before booking. You can schedule an in-person consultation with your stylist or submit a Color Consultation Form via our website. At the consultation, you will discuss your vision for your hair, your hair history, and your budget + pricing. A $50 deposit is required at the time of booking. This deposit is non-refundable and will be applied to the final cost of your service.

Please note: some stylists require a deposit for all color services, regardless of client status.

We appreciate your loyalty and business and are committed to making your experience a beautiful one!

Questions?

Can’t find the answers you’re looking for? Call us at (303) 481-2857 or send us an email, and we will get back to you ASAP.

Careers

Interested in joining our tribe?

Send a brief resume and your Instagram handle to hello@sageandserpenthair.com.

Book an Appointment

Love options? We’ve got them!

To book an appointment, you can call our salon during business hours at (303) 481-2857 for immediate booking.

Prefer the web? We offer online booking through www.sageandserpenthair.com; just fill out the consultation and request form, and we’ll get back to you within 24hours.

Like e-mailing? Receive a same-day response when you reach out to hello@sageandserpenthair.com. Or, slide into our DMs on our Instagram @sageandserpenthair; we’ll respond within a few hours.