FAQS

FAQS

Cancellation Policy

Sage + Serpent, much like many salons, has a strict cancellation policy to protect both our hairdressers and our guests. To that end: If you need to cancel your appointment, please be sure to give us a minimum of a 24-hour notice.

Any appointments canceled with less than a 24-hour notice are subject to a cancellation fee of 50% of all scheduled service(s).

At any given moment, several guests wait on a cancellation list for an appointment to open up. Nights and weekends tend to book out up to a month in advance. Given this demand, we must enforce our policy to protect those who are eagerly waiting for their appointments.

Payment Policy

At Sage + Serpent, your satisfaction and salon experience are important to us. Your stylist will always discuss the cost of your service before he/she begins the service. Payment is to be paid in full at the time of service.

Payment: The Sage + The Serpent gladly accepts cash and credit. Please note: We do not take personal checks.

Gratuity: We accept cash or whichever app you and your stylist prefer: Venmo, Square, Cash App, etc. Please note: We cannot add tips to the credit card.

Deposits: A deposit of $150 is required to reserve corrective color appointments that are 3 hours or longer. This deposit will be held and used toward services on the day of your appointment. In the event of a cancellation for these long appointment blocks, a 24-hour notice is required to receive a full deposit refund.

Extensions: Hair must be purchased before an appointment can be made. This cost is non-refundable.

We appreciate your loyalty and business, and are committed to making your experience a beautiful one!

Questions?

Can’t find the answers you’re looking for? Call us at (303) 481-2857 or send us an email, and we will get back to you ASAP.

Careers

Interested in joining our tribe?

Send a brief resume and your Instagram handle to alyson@sageandserpenthair.com.

Book an Appointment

Love options? We’ve got them!

To book an appointment, you can call our salon during business hours at (303) 481-2857 for immediate booking.

Prefer the web? We offer online booking through www.sageandserpenthair.com; just fill out the consultation and request form, and we’ll get back to you within 24hours.

Like e-mailing? Receive a same-day response when you reach out to hello@sageandserpenthair.com. Or, slide into our DMs on our Instagram @sageandserpenthair; we’ll respond within a few hours.